FAQ's
 

What are your shipping rates?

Because some items weigh substantially more than others, we have just initiated a two tier shipping policy so those ordering just jewelry, cosmetics and/or gloves will not have to pay the same as other items.  We do not inflate our prices and offer free or reduced shipping.  Instead we keep our prices as low as possible and charge realistic shipping costs.

Order Total Jewelry, Cosmetics & Gloves All Other Items
Up to $34.99 $6.00 $6.00
$35.00  - $59.99 $6.00 $8.00
$60.00 - $99.99 $6.00 $12.00
$100.00 - $159.99 $6.00 $15.00
$100.00 - $159.99 $6.00 $12.00
$160.00  - $200.00 $6.00 $18.00
$200.01 - $299.99 $8.00 $18.00
$300.00 - $500.00 $8.00 $20.00
$500.01 and up $12.00 $20.00
 
 
 
 
  Do you offer express shipping?

Footwear, Body Contour and Undergarments can be shipped UPS with express options by request.  Please look for the UPS logo on top of those pages in which we can accommodate that request and clip the link for further instructions and authorization to add the charge to your order.  UPS is expensi

 

 
  Can I return or exchange items?

In order to guarantee our products have not been worn or used, and to comply with NYS restrictions we do not accept returns. 

However unworn shoes may be exchanged one time per order within 30 days only with preauthorization code.  If you do not have the code, you will not be credited.  There will be nothing we can do about it.  Such  exchanges will be subject to a 20% restocking change, and the customer will pay for all shipping.

Items that are not returnable include all contour, wigs, cosmetics, apparel and jewelry.  In the event the item is faulty, we will exchange the item for the exact same product.

 
 
 
 

Is your packaging discreet?

Absolutely! Discreet shipping is our promise to you. Products sent by us will have no product information on the shipping box, and will have our company's legal name (Voltáge) as the return address. Some products are shipped directly from the manufacturer. Those will also have similar non descript company names on the return address, and no product information on the shipping box either.

 
 
 
 

Is my personal information kept personal?

Personal information is kept in the strictest confidence. That means we will never share your information, sell your information, or allow anyone to obtain your information. Our privacy policy is strict to ensure your satisfaction and return business.

 
 
 
 

Is my credit card/checking account secure?

Your sensitive information is protected by state-of-the-art encryption, so your data is safe.

 
 
 
  Why is my telephone required when checking out?

That is a security requirement of your credit card company to assure it matches the information they have.  We will NEVER try to contact you by telephone nor will we send anything in the mail except what you order.

 
 

How will my order appear on my credit card or bank account statement?  

The transaction will appear as Voltllc on your credit card statement with no reference to our website name or items purchased to protect cusomer's discretion.

 
 
 
 

Can I order using a check or money order?

Yes, domestic money orders or cashiers checks are gladly accepted.  

Click here to download our order form, and mail your domestic money orders or cashiers check, along with your order form to

Tesmur LLC
99 MacDougal Street
Mailbox #9
New York, NY 10012

Orders will be processed after your money order or cashier check clears.

 
 
 
 

What if I cancel or refuse an order after it has shipped?

TrannieGear will charge a $25 cancellation fee for all items returned due to a bad address or a refusal upon delivery. Should this be an error, and you still want the merchandise, we will refund the cancellation fee, but you will be responsible for the additional shipping cost.

 
 
 
 

Do you put items on backorder?

If an item you order is temporarily out of stock, you will be given three options. A similar item/color/style will be offered at the same or a lower retail price. You may cancel the order, and a complete refund will be immediately given. We will give you the expected date that the item will be in stock, and give you the option to wait.

We promise to do our best to remedy the situation according to your wishes.

 
 
 
 

How long will it take for me to receive my order?

Under normal circumstances, the maximum wait time will be two weeks.  Some items can be expressed by using the UPS link on those pages.  Those items include shoes (other than custom wide width) and breastforms and accessories.  In some cases in can be pricy, but they are equal or lower than actual UPS prices as those items ship from the west coast.  Please be aware that we earn no profit on shipping costs whatsoever,

 
 
 
 

What about taxes?

Only New York State residents will be subject to sales tax.

 
 
 
 

Do you ship internationally?

Yes, and there is a flat fee charge of $22.00.  As we use standard ground through US Postal Service, items take a minimum of three weeks to arrive and sometimes longer.  Please keep in mind that we are not responsible for any duties or taxes charged by custom's officials and sometimes international shipments can be delayed by customer's country's custom's inspection.  Generally we find approximately 10% of global shipments are pulled for X-Ray inspection so if there is a delay of that nature, we can not do anything to expedite their process.

 
 
 
 

Do you ship to PO boxes, or APO/FPO Military addresses?

Yes we do, but please allow additional receipt time.

 
 
 
 

I'm looking for a specific TG/CD Item on your site that you don't carry.   Can you help me?

If you are looking to purchase an item to assist with your transition that we don't carry, please let us know! We will do our best to either carry it, or point you in the right direction in obtaining it.

 
 
 
 

Do you offer a guarantee?

We guarantee all of out products from manufacturing defects. If something seems amiss, please alert us, and we will arrange an even exchange.

 
 

Do you have a physical store where I can try on the shoes?

No, I'm sorry.  TrannieGear is an e-commerce business.  We do not have a store that you can visit  Our mailing address as listed is only a mailbox, and our orders are fulfilled outside of NY.

 
 

Are the shoes leather or man made materials?

Unless the shoes say they are leather (and we do carry a number of leather styles), they are manufactured with a quality man made material.

 
  Why can't I exchange items for another design or color?

While we know most people looking to exchange items are honest and legitimate, we have had a number of suspect returns that have made us enact this strict policy.  Please do not ask us to make an exception.  We don't want to disappoint you when we tell you it is not possible.  No one wants to receive an item that has been worn previously and returned.  We were receiving returns that reportedly arrived in disrepair, however it was obvious they were worn at least once.  If an item is faulty, we return it to our distributor or submit a shipping claim and they will replace only the same exact item and obviously they refuse worn items.  Only if we are unable to replace the item due to stock issues will refunds be given,

 

Please be aware our legal business name is Tesmur LLC and that is what you will see on your credit card statements and shipping labels. Out of respect for your discretion and privacy, TrannieGear will not on appear anything that may be seen by others, including but not limited to boxes, credit card statements, echecks, bank statements and labels.