What are your US shipping rates?

                                                                     below $30.00 = $5.00

                                                                     $30.01 - $70.00 = $8.50  

                                                                     $70.01 - $115.00 = $12.00 

                                                                     $115.01 - $175.00 = $16.00

                                                                     $175.01 - up = $22.00

What are your International shipping rates?

                                                                     below $30.00 = $12.50

                                                                     $30.01 - $70.00 = $19.00  

                                                                     $70.01 - $115.00 = $28.50 

                                                                     $115.01 - $175.00 = $35.00

                                                                     $175.01 - up = $44.00

Please keep in mind that we are not responsible for any duties or taxes charged by custom's officials. If you have special instructions for how we complete the customs forms, please let us know!

Can I return or exchange items?

In order to guarantee our products have not been worn or used, and to comply with NYS restrictions we do not accept returns. 

However unworn shoes may be exchanged one time per order within 30 days only with preauthorization code.  If you do not have the code, you will not be credited.  There will be nothing we can do about it.  Such  exchanges will be subject to a 20% restocking change, and the customer will pay for all shipping.

Items that are not returnable include all contour, wigs, cosmetics, apparel and jewelry.

Is your packaging discreet?

Absolutely! Discreet shipping is our promise to you. Products sent by us will have no product information on the shipping box, and will have our company's legal name (Voltáge) as the return address. Some products are shipped directly from the manufacturer. Those will also have similar non descript company names on the return address, and no product information on the shipping box either.

Is my personal information kept personal?

Personal information is kept in the strictest confidence. That means we will never share your information, sell your information, or allow anyone to obtain your information. Our privacy policy is strict to ensure your satisfaction and return business.

Is my credit card/checking account secure?

We use Paypal for its ease of use and its excellence in secure shopping. Your sensitive information is protected by state-of-the-art encryption, so your data is safe.

Do I have to join Paypal to shop here?

No. Paypal now offers you the option of joining when making your purchase. Joining is no longer mandatory, although it does make future purchases easier because you won't have to re-enter information. You can check out through Paypal, just as any other online merchant shopping cart service.  In order to use your credit card, debit card or E-Check simply choose the continue link next to where it reads "do not have a paypal account?.

That is a security requirement of your credit card company to assure it matches the information they have.  We will NEVER try to contact you by telephone nor will we send anything in the mail except what you order.

How will my order appear on my credit card or bank account statement?  

The transaction will appear as PREAUTHORIZED DEBIT PAYPAL INST XFER on your bank statement if you choose an E-check, or Paypal *Voltáge on your credit card statement. Neither will be shown as a descript purchase.

Can I order using a check or money order?

Yes, domestic money orders or cashiers checks are gladly accepted.  

Click here to download our order form, and mail your domestic money orders or cashiers check, along with your order form to

Voltáge
99 MacDougal Street
Suite #9
New York, NY 10012

Orders will be processed after your money order or cashier check clears.

Personal checks are accepted only through Paypal and when using a check online please note the order will not process until the funds are cleared which takes 3-5 business days.  If you have a debit card, it is a better option because it is processed immediately.

What if I cancel or refuse an order after it has shipped?

TrannieGear will charge a $25 cancellation fee for all items returned due to a bad address or a refusal upon delivery. Should this be an error, and you still want the merchandise, we will refund the cancellation fee, but you will be responsible for the additional shipping cost.

Do you put items on backorder?

If an item you order is temporarily out of stock, you will be given three options. A similar item/color/style will be offered at the same or a lower retail price. You may cancel the order, and a complete refund will be immediately given. We will give you the expected date that the item will be in stock, and give you the option to wait.

We promise to do our best to remedy the situation according to your wishes.

How long will it take for me to receive my order?

Under normal circumstances, the maximum wait time will be two weeks; it is usually less. If you require expedited shipping, please notify us via email, and we will tell you the fastest and the additional shipping cost. Expedited shipping will be at least an additional $10.00 - $15.00 on top of our regular shipping and will vary depending upon the item and your location.

What about taxes?

Only New York State residents will be subject to sales tax.

Do you ship internationally?

Yes, but international shipping rates do vary by country, so please email us for the exact charge, and what shipping service (UPS, USPS Global, FedEx) you would prefer.   Please keep in mind that we are not responsible for any duties or taxes charged by custom's officials. If you have special instructions for how we complete the customs forms, please let us know!

Do you ship to PO boxes, or APO/FPO Military addresses?

Yes we do, but please allow additional receipt time.

I'm looking for a specific TG/CD Item on your site that you don't carry.   Can you help me?

If you are looking to purchase an item to assist with your transition that we don't carry, please let us know! We will do our best to either carry it, or point you in the right direction in obtaining it.

Do you offer a guarantee?

We guarantee all of out products from manufacturing defects. If something seems amiss, please alert us, and we will arrange an even exchange.

Do you have a physical store where I can try on the shoes?

No, I'm sorry.  TrannieGear is an e-commerce business.  We do not have a store that you can visit

Are the shoes leather or man made materials?

Unless the shoes say they are leather (and we do carry a number of leather styles), they are manufactured with a quality man made material.

I have a question not listed.

Feel free to drop us an email at question@TrannieGear.com and we will get back to you within 24 hours.